FAQ's

Created by Stuart Taffs, Modified on Sat, 9 Nov, 2024 at 11:41 AM by Cruise Williams

Frequently Asked Questions (FAQ)

Do I need a physical fiscal device?

No, our solution eliminates the need for physical fiscal devices. All fiscalization is handled through a secure server-to-server connection with ZIMRA.

Is the setup complicated?

No, we handle the entire setup remotely. Our technicians will guide you through the installation process, and everything is done via AnyDesk, a secure remote desktop tool.

What happens if I change my accounting software?

Our system is compatible with multiple platforms, including Excel, Xero, Sage, Palladium, and QuickBooks Desktop. If you switch to another supported platform, we can assist in reconfiguring the setup.

How long does the setup process take?

Once ZIMRA verifies your details, the final setup typically takes less than 20 minutes. We strive to make the process as quick and efficient as possible.

Do I need internet access for this solution?

Yes, since the entire fiscalization process is managed online, a stable internet connection is required to ensure seamless communication between your system and the ZIMRA servers.

What is the cost of this service?

The service is available on a monthly plan for $14.38 or an annual plan for $172.50, which includes setup and installation.

Is there a long-term contract required?

No, there is no long-term contract. You can choose to subscribe monthly or annually, depending on what best suits your needs.

Can I set this up myself, or do I need a technician?

Our team will handle the setup remotely, ensuring everything is configured correctly. We use AnyDesk for secure remote access, so you don't need to worry about technical steps.

Is this solution secure?

Yes, the server-to-server connection with ZIMRA uses secure protocols to protect your financial data, ensuring compliance with ZIMRA's fiscalization requirements.

What do I need to get started with the fiscalization process?

You only need to provide your company details, choose a compatible accounting software, and have internet access for the initial setup and ongoing fiscalization.

Does this solution work outside Zimbabwe?

This service is specifically designed to comply with ZIMRA's fiscalization requirements, which are unique to Zimbabwe. It may not be suitable for companies operating outside the country.

Will this affect my current accounting setup?

No, our solution integrates with your existing accounting software without interfering with your current setup. It's designed to work seamlessly with popular platforms like Excel, Xero, Sage, Palladium, and QuickBooks Desktop.

What if I need technical support after setup?

We offer ongoing support to ensure everything runs smoothly. If you encounter any issues, our support team is available to assist you.

Is training provided on how to use this system?

Yes, our technicians will guide you through the process during setup, and we provide instructions to help you understand how the fiscalization works.

Can I cancel at any time?

Yes, you may cancel your subscription at any time. However, please note that refunds are not available for partially used billing periods.

What is AnyDesk, and is it safe to use?

AnyDesk is a secure remote desktop application that allows our technicians to assist you with setup from a distance. It uses encryption and provides a secure connection, ensuring your data is protected.

Do I need any special hardware for this solution?

No, there is no need for additional hardware. All fiscalization is managed online through our software and server-to-server integration with ZIMRA.

What happens if there’s an interruption in my internet connection?

If your internet connection is interrupted, fiscalization will resume once the connection is reestablished. You may need to manually resubmit some transactions depending on the duration of the downtime.