Payment Process

Created by Munyaradzi Chaumba, Modified on Mon, 14 Apr at 10:09 AM by Munyaradzi Chaumba

Introduction

Welcome to our guide to the Fiscal Harmony Payment Process! This guide will walk you through the different payment processes you may encounter, including upcoming, overdue, onboarding, and upgrading payments. We’ve designed these processes to be straightforward and hassle-free.

1. Upcoming Payments

You will receive notifications about upcoming payments before they’re due. These payments include items such as your subscription renewals and other scheduled charges.

How to Make an Upcoming Payment:

Notification:

You will receive a reminder via email with the due date and amount.

Payment Link:

Once you receive that email, proceed to log into your customer portal, and look at the top right corner, you should see the days until your subscription is due.

If you click on the aforementioned icon, you will be taken to the ‘Upcoming Payments’ page where you can then initiate the payment.

Choose Your Payment Method:

Select the payment method you would want to pay with i.e. ‘Ecocash’, ‘Innbucks’, ‘Zimswitch’, ‘Visa’ or ‘Mastercard’, you can then click on checkout.

Confirm Payment:

Review the details and confirm your payment.

Once you click on checkout, follow the instructions provided based on the payment method selected and then verify the subscription from your end.

Confirmation:

Once your payment is processed, you will receive a receipt and the subscriptions you would have selected will be billed for once we recieve the payements.

2. Overdue Payments

If a payment has been missed, you will be notified that your payment is overdue. Overdue payments may result in service interruptions.

How to Make an Overdue Payment:

Notification:

An email or SMS will notify you of the overdue status.

Access Payment Page:

Once you receive that email, proceed to log into your customer portal, and look at the top right corner, you should see the amount that is due.

Pay Immediately:

To make the payment immediately, then click on the amount due, you should be taken to the billing page where you will be presented with the screen to pay the amount due and then checkout.

Service Restoration: After your payment is successful, services will be restored, and you will receive confirmation.

3. Onboarding Payments

Onboarding payments are part of the initial registration process when you sign up for our services.

How to Make an Onboarding Payment:

Registration: After filling out your registration form, you will be asked to make your first payment.

Payment Options:

Select payment method you would want to make payment with i.e
‘Ecocash’, ‘Innbucks’, ‘Zimswitch’, ‘Visa’ or ‘Mastercard’, you can then click on checkout.

Payment Confirmation:

Complete the payment, and your account will be activated upon successful payment.

4. Upgrading Payments

When you decide to upgrade your plan or service, you'll need to make an additional payment.

How to Make an Upgrading Payment:

Choose Upgrade Plan:

Visit your account dashboard.

Payment Details:

You will now be given options to select the plan you would wish to upgrade to plus the add-ons you can have.

You can select the items you would like to have.

Checking Out:

After selecting the plans and add-ons, you can then click on checkout, after selecting the payment gateway you like to pay with.

Troubleshooting Payment Issues

If you face any issues during the payment process, here’s how to resolve them:

Payment Declined: Double-check your payment details or contact your bank for more information.

Technical Issue: Refresh the page or try again later. If issues persist, contact our support team.

Missing Receipt: If you did not receive a payment confirmation, check your spam folder. You can also view your payment history from your account dashboard.

Need Help?

If you encounter any problems or have questions about your payments, please reach out to our support team:

Email: support@fiscalharmony.co.zw

Phone: +263 8677 010 305