How to Submit a Ticket on Fiscal Harmony Support

Facing Problems? Don’t Worry!

If you’re facing problems and don’t know what to do, just place a ticket, and our support team will be happy to help. We’re here to assist you every step of the way! 

1. Navigate to the Website 

• Go to the Fiscal Harmony support website:  Fiscal Harmony Support

2. Priority Levels 

• On the "Submit a Ticket" page, you will see a dropdown menu labeled "Priority"
  
  
  • Low: For non-urgent issues that do not impact your operations significantly.
  • Medium: For issues that require attention but do not have an immediate impact on your operations
  • High: For urgent issues that need immediate attention to minimize disruption.
  • Critical: For critical issues that require immediate resolution to prevent significant impact on your operations

3. Choose the Ticket Type 

• Select the appropriate ticket type from the options provided: 
  • Enquiry: For general questions or information requests.
  • Setup: For issues related to setting up your account or system.
  • Issue: For reporting a problem or issue with the service.
  • Integration: For issues related to integrating with other systems (e.g., Excel, iVend, QuickBooks Desktop, etc.)

• Choose the specific integration you are having issues with from the options provided, such as: 
  • Does Not Apply
  • Excel
  • iVend
  • Meat Matrix
  • Palladium
  • QuickBooks Desktop
  • Sage Pastel
  • Sage Pastel Express
  • Sage Evolution
  • Sage Online
  • SAP Business One
  • Xero
  • Manager.io
  • ERP Next
  • Sales Intellect

5. Attach a File (Optional) 

• If you have any relevant files or documents that can help explain your issue, you can attach them by clicking the "Attach a file" button.

• Complete the required fields in the ticket form, including: 
  • A clear and concise description of your issue or question.
  • Any additional details that might help in resolving your issue.

• Once you have filled out the form, click the "Submit" button to send your ticket to the support team.

• You will receive a confirmation email with a ticket number. Use this ticket number to track the progress of your issue or to communicate with the support team.

Our Support Team will reach out to Assist