Step-by-Step Guide for Resellers to Register a New Client on their Platform

Created by Fadzai Chakaingesu, Modified on Fri, 2 May at 1:13 PM by Fadzai Chakaingesu

Introduction

As a Fiscal Harmony reseller, you unlock exclusive benefits, high-profit potential and the opportunity to grow your business portfolio with our industry-leading software solutions. Our program equips you with expert training, and dedicated marketing support to drive your success. By offering trusted software alongside tailored customization, training, and ongoing support, you can enhance customer experiences and strengthen long-term relationships. This guide walks you through a seamless on-boarding process for your clients.

Prerequisites

Become a Fiscal Harmony Reseller by following the steps mentioned in the Fiscal Harmony Reseller Guide.

1. Initial Client Setup

Send an Excel template to your client for data collection.
Once you receive the customer details, select the ‘Add new Fiscal Device’ option in the ‘Manage Devices’ tab.
The client serial number will be auto-filled and will be added to the device details.

1. Manage Devices.png

3. Serial Number Add.png

2. Verification with ZIMRA

Send the customer details, including the serial number, to ZIMRA for verification.
Wait for device approval from ZIMRA before proceeding.

3. Adding a New Device

Once approved, navigate to “Add New Fiscal Device” once again.
Replace the serial number with the one you previously submitted to ZIMRA.
Input additional required details: ‘TIN,’ ‘VAT Number’, ‘Taxpayer Name,’ ‘Trade Name,’ ‘Device ID,’ and ‘Activation Key.’
Click “Save Device” once completed.

2. Add New Fiscal Device.png

4. Assigning the Device to a User

Go to ‘Manage Users’ in the left panel menu.
Click ‘Add a New User’ to create a user account for device assignment.
Enter all the details required for the user. E.g. ‘Full Name,’ ‘Username,’ ‘Email,’ and their ‘Role’.
Click ‘Create User’ after completing.

5. Adding a new user.png

6. Adding a new user 2.png

5. Email Verification

Ensure the email address used for the new user matches the address on the Excel template.
The new user will receive a link sent to their email address for them to set a new password.
The user will have to follow the prompts to set their new password.

6. Finalizing User Assignment

Return to the ‘Manage Devices’ tab on the left panel to assign the new user to the device.
Click ‘Save’ to complete the assignment process.

7. Back to Manage Device to assign the user.png

Next Steps

Stay Informed: Regularly check your portal for updates and changes to the Reseller Agreement.
Leverage Support: Utilize the training and marketing support provided by Fiscal Harmony.
Comply Strictly: Adhere with all Fiscal Harmony policies and guidelines to ensure a smooth partnership.

Contact Support

For further assistance, reach out to our support team:

Email: support@fiscalharmony.co.zw
Submit a Ticket .

Related Links

Fiscal Harmony Reseller Guide