Introduction

1. Upcoming Payments

How to Make an Upcoming Payment:

1. Notification:
   
1. You will receive a reminder via email with the due date and amount.
   
2. Payment Link:
   
1. Once you receive that email, if you log into your customer portal, and look at the top right corner, you should see the days until your subscription is due.
   
2. If you click on the icon, you will be taken to the ‘Upcoming Payments’ page where you can then initiate the payment.
   
3. Choose Your Payment Method:
   
1. Select payment method you would want to pay with:
   
1. Ecocash
   
2. Innbucks
   
3. Zimswitch
   
4. Visa
   
5. Mastercard
   
2. You can then click on checkout.
   
4. Confirm Payment:
   
1. Review the details and confirm your payment.
   
2. Once you click on checkout, follow the instructions provided based on the payment method selected and then verify the subscription from your end.
   
5. Confirmation:
   
1. Once your payment is processed, you will receive a receipt and the subscriptions you would have selected will be billed for once we receive the payments.
   

2. Overdue Payments

How to Make an Overdue Payment:

1. Notification:
   
1. An email or SMS will notify you of the overdue status.
   
2. Access Payment Page:
   
1. Once you receive that email, if you log into your customer portal and look at the top right corner, you should see the amount that is due.
   
3. Pay Immediately:
   
1. To make the payment immediately, click on the amount due. You should be taken to the billing page, where you will be presented with a screen to pay the amount due and then checkout.
   
4. Service Restoration: 
   
1. After your payment is successful, services will be restored, and you will receive confirmation.
   

Important Note: Overdue payments will result in your account being suspended. Please note that at this point, your subscription will not be automatically cancelled.
You will continue to be billed until a cancellation request has been made formally, as per our billing policy: https://fiscalharmony.co.zw/billing-policy-zimbabwe/

3. Onboarding Payments

How to Make an Onboarding Payment:

1. Registration: 
   
1. After filling out your registration form, you will be asked to make your first payment.
   
2. Payment Options:
   
1. Select payment method you would want to pay with:
   
1. Ecocash
   
2. Innbucks
   
3. Zimswitch
   
4. Visa
   
5. Mastercard
   
2. You can then click on checkout.
   
3. Payment Confirmation:
   
1. Complete the payment, and your account will be activated upon successful payment.
   

4. Upgrading Payments

How to Make an Upgrading Payment:

1. Choose Upgrade Plan:
   
1. Visit your account dashboard.
   
2. Payment Details:
   
1. You will now be given options to select the plan you would wish to upgrade to, the addons you can have.
   
2. You can select the items you would like to have.
   
3. Checking Out:
   
1. After selecting the plans and addons, you can then click on checkout, after selecting the payment gateway you like to pay with.
   

5. Bank Transfer Payments

Bank Name: CABS

Branch: Northridge Park

Account Number: 1150678291

Currency: USD

Important Note: To ensure faster reconciliation, clients are advised to email the proof of payment to us, stating their company name.
Payment will be applied to your account only when the funds are received in our account. Our support staff cannot activate your account based on proof of payment

6. Cash Payments

Important Note: We will not accept any liability if a customer didn't receive or misplaced a receipt for the cash given.

7. Payment Transfer Policy

8. Agent Authorisation

Troubleshooting Payment Issues

1. Payment Declined: Double-check your payment details or contact your bank for more information.
   
2. Technical Issue: Refresh the page or try again later. If issues persist, contact our support team.
   
3. Missing Receipt: If you did not receive a payment confirmation, check your spam folder. You can also view your payment history from your account dashboard.