Processing a Credit Note in Meat Matrix POS

Created by Kelvin Musipha, Modified on Thu, 6 Nov at 11:46 PM by Kelvin Musipha

A Credit Note is processed in the Meat Matrix POS as a Refund. This requires supervisor authorization for security and accurate accounting.

1. Initiate the Refund

On the main POS screen, click the Refund button located on the menu on the left side.

2. Supervisor Authorization

A SUPERVISOR AUTHORIZATION REQUIRED pop-up screen will appear.
The supervisor must enter their User ID and Password to authorize the refund.

3. Enter the Product(s) to be Refunded

After authorization, the POS screen will change to a CASH REFUND session.
In the Product / Scan field, enter the product(s) that are being returned by the customer.
Click the TENDER / FINALIZE button on the right side of the screen.

4. Fiscalize the Credit Note

The screen will change to Cash Refund
Click the small button next to the field to automatically populate the amount. This will also update the Total Tendered amount at the bottom
Click PROCESS to complete the refund

The system will now finalize the transaction, record the credit note.