Odoo Common Errors

1. How to put Customer details 

Step-by-Step: Adding Customer Details in Odoo

STEP 1 

 Open the Odoo Dashboard

• Log in to your Odoo .

• From the main dashboard, click on the Sales module.

STEP 2

Go to Customers

• Click on Customers from the top menu

              You’re already seeing all contacts (customers, vendors, etc.).

              Use the filter: Filters > Customers.

STEP 3

Fill in Customer Details

Below are common fields you should make sure are filled in :

• Name: Customer’s full name or company name

• Address: Street, City, ZIP, Country

• Phone: Customer phone number

• Email: Customer email address

• Salesperson: Assign a responsible user

• Fiscal Information : 

BUYER VAT NUMBER -> TAX ID

BUYER TIN NUMBER -> SALES Information  - COMPANY ID

STEP 4

Save the Customer

• Click the “Save” button at the top left.

2. Adding HS CODE on product lists  in Odoo

Step-by-Step: Adding HS CODE on product lists  in Odoo

STEP 1

OPEN THE INVENTRY LIST

• Go to the Odoo Dashboard

• Open either:

  • Sales

  • Inventory  >  Website (if you're using eCommerce)

• Click on Products > Products 

STEP 2 

INSERTING THE HS CODE 

• You'll now see a list of all products.

• You can search, filter, or sort them.

• Click on any product to view its details

• Add a space in front of the product description, followed by the HS Code, as shown below. 

COCKTAIL  99001000

• Click  the save icon 

3. How to view, failed [with error messages]and fiscal invoices 

STEP 1 

Steps to Access the Apps Menu in Odoo

1. Log in to Odoo

• Use your admin or user credentials to log into your Odoo .

2. Go to the Apps Module

• From the main dashboard, look for the “Apps” icon (usually a grey box with 4 white squares).

• Click on Apps

              This opens the Apps Store within your Odoo system.

              You will see a list of available apps/modules, scroll down and click FISCAL HARMONY

STEP 2

Viewing Categorized Fiscal Invoices

• Click on the “Fiscal Invoices” tab/menu.

• A dropdown menu will appear, displaying invoices categorized into:

                     FAILED – Invoices that failed to fiscalize.  This category also displays the reason why invoices did not 

                                     go though 

                     PENDING – Invoices awaiting fiscalization.

                     FISCALIZED – Successfully fiscalized invoices.

Viewing Final Fiscal Invoice

• Go to the Login Page [ click here to access your fiscal harmony portal ]

• Log in to Your Account

• Navigate to the Logs Section
  On the left-hand menu, look for and click "LOGS".

• Filter the Invoices
  Use the available filters at the top of the Logs page.
  Choose your preferred view:

  • ALL – See every invoice attempt

  • FAILED – View only invoices that failed submission or validation

  • SUCCESSFUL – View only invoices that were processed successfully