Fiscalizing a Credit Note

Introduction

A credit note in Xero is a document that is used to reduce the amount owed on an invoice or bill, essentially acting as a correction or adjustment to a previous transaction. It’s commonly used for scenarios such as returns, and issues, allowing businesses to rectify errors or offer refunds.

Prerequisites 

• For you to create a credit note, you need to have an invoice with an outstanding payment or a customer’s account with a credit balance.
• The correct user role is needed to create and approve credit notes.

1. Navigate to the Business Section, and in the drop down menu, select Invoices.

• Locate the Business section in order for you to identify the ‘Invoices’ tab.

2. Select the invoice you want to create a credit note for.

• Locate the Invoice you are looking for. This can be done by searching for the specific invoice number, customer name, or by the date using the search tab in the top right corner of the invoices list.
• Click on the invoice to open it and review the details before proceeding with the credit initiation.

3. In the top right corner, click on ‘invoice options’ and select the ‘add credit note’ option.

4. Click on ‘approve’ in the bottom right corner.

• This will apply the credit note to an invoice and save it.
• You will essentially be using the credit note to reduce the amount owed on the invoice, either partially or fully.

5. You will see that the credit note has been successfully approved as shown below.

• A green popup message will appear at the top confirming that the Credit note has indeed been approved.
•  An error message will appear instead if there was an error or if the system was unable to process the credit note.

6. You will therefore be able to check your credit note in the invoices tab.

• Double-click on it to open the credit note.

Contact Support

For further assistance, reach out to our support team:

• Email: support@fiscalharmony.co.zw
• Submit a Ticket 

Related Links 

Xero Integration